Refund & Return Policy
Last Updated: June 4, 2025
At Isla Beauty Supply & Hair, we take pride in providing quality products that help you feel beautiful and confident. If something isn’t quite right, we’re here to help—but we do have a few boundaries to keep things fair and hygienic for all.
All Sales Are Final
Due to the nature of our products—especially hair, beauty, and personal care items—we do not offer refunds, returns, or exchanges. This policy ensures the health and safety of all our customers.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please notify us within 3 days of delivery. Email us at [email protected] with the following:
- Your order number
- A clear photo of the damaged or incorrect item
- A brief description of the issue
We’ll review the case and, if eligible, issue a replacement or store credit. Claims made after 3 days from delivery may not be honored.
Order Cancellations
Orders can only be canceled within 24 hours of purchase. After that, they begin processing and cannot be modified or canceled.
Shipping Issues
Isla Beauty Supply & Hair is not responsible for delays, lost, or stolen packages once shipped. If you experience a delivery issue, please contact the shipping carrier directly with your tracking number.
Contact Us
For any concerns or questions, don’t hesitate to reach out:
Email: [email protected]
Address: 246 Hope Drive, Winchester, Virginia
Website: www.islabeautysupply.com
Thank you for choosing Isla Beauty Supply & Hair—where beauty is always in stock.